This page sets out the legal framework and notices applicable to Smileandexplore users in Australia. It explains our status regarding gambling law, consumer protections, liability limits, dispute paths, and how to contact us for legal or privacy issues.
Smileandexplore operates as an entertainment service providing social casino-style games that use virtual coins only. The service does not accept deposits, does not facilitate real-money wagering, and does not enable cash payouts.
Registered contact: Smileandexplore — 78 Lygon Street, Carlton VIC 3053, Australia • Phone: +61 42 973 18 05 • Email: Smileandexplore@outlook.com.
Under Australian law, the classification of gambling services depends on whether real money or a convertible value is involved. Smileandexplore is provided solely with virtual currency that has *** real-world monetary value and therefore is not a real-money gambling service.
We aim to act consistently with consumer protection principles under Australian consumer law. This includes clear communication about the virtual-only nature of gameplay and age restrictions.
Access to the service is restricted to persons aged 18 years or older. We expect users to comply with applicable local laws. If you are a parent or guardian who believes a minor has used our service, please contact us to request data removal.
Helpful resources in Australia:
To the maximum extent permitted by law, Smileandexplore provides the service "as is" and disclaims implied warranties of fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation, nor do we accept liability for loss of virtual balances due to device failure, browser clearing, or user actions.
Nothing on this page is intended to exclude or limit any non-excludable rights under Australian consumer law. If a provision is unenforceable under applicable law, it will be modified to the extent necessary while preserving the remainder of the terms.
If you have a legal concern, start by contacting our support team. Below are the recommended steps and external contacts in Australia.
| Issue | First step | External body |
|---|---|---|
| Privacy complaint | Email Smileandexplore@outlook.com | Office of the Australian Information Commissioner (OAIC) |
| Consumer issue | Contact support and provide order/context | Australian Competition & Consumer Commission (ACCC) |
| Underage access | Request removal; provide proof | eSafety Commissioner |
If we cannot resolve your complaint internally, you may escalate to the OAIC for privacy matters or to the ACCC/state consumer agency for other consumer disputes.
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