18+Without real money. Without cash winnings. Virtual coins/points only.

Contact Us

Welcome to Smileandexplore support. If you have questions about our social casino app in Australia, technical issues, or feedback, reach out using the form below or via the channels listed. We aim to respond within 48 hours.

Quick contacts

Support email: Smileandexplore@outlook.com

Phone (AU): +61 42 973 18 05

Address: 78 Lygon Street, Carlton VIC 3053, Australia

Call Support

Operating hours

Mon–Fri: 09:00–18:00 AEST
Sat: 10:00–16:00 AEST
Sun: Closed

Channels

Facebook Messenger

Instagram DMs

X (Twitter)

Send us a message

Use the form — we will reply to the provided email. This service is for non-financial support related to our social casino app (virtual coins only).

Support topics (accordion)

If you cannot log in, ensure your app is updated. For persistent problems, send us your device model and a short video or screenshot.

Our game uses virtual coins only and does not support real-money transactions or cash withdrawals. For billing questions related to app stores, contact Apple or Google support.

Please include your device type, OS version, app version, and steps to reproduce. Attach screenshots where possible.

FAQ table

Is real money involved? *** — virtual coins only, *** cash prizes.
Age requirement 18+ in Australia.
Supported platforms iOS and Android — app store versions.

Our team

Support lead

Support Lead: Emily J. — coordinating player support and community feedback.

We are based in Melbourne and focus on delivering safe, enjoyable social casino experiences without real-money gambling.

Gallery & screenshots